Retur

Vi har gjort returene våre elektronisk. Fremover betyr dette at du skal registrere din retur online.
Dette gjør du ved å logge inn her på siden. Bruk din e-postadresse og det bestillingsnummeret du ønsker å returnere varer fra.

Hvordan returnerer jeg varer?

1. Register online return

Log inn under retur med din emailadresse og ordrenummer. Velg retur eller ombytting og deretter årsaken til returen. Fortsett til kassen for og avslutte returen din. Du mottar en bekreftelse på mail når den er registrert.

2. Get return documents

You can download a set of return documents (a form and a label) following the link in the email you received. You need to print it out to enclose with the return. We’ve been working on the solution to avoid printing the papers out, but for now it’s the most efficient and fastest way to make and process a return.

3. Pack items

Please pack each item in the original packing that the goods arrived in, and make sure all the tags and labels remain attached to the product. You can use the original parcel package to pack the items you wish to return or exchange. Put all return document inside the package, then stick the printed return label onto the top of the box or package.

4. Send the package back

When you’re done with all previous steps, you are ready to deliver the return package to the closest pick-up point of give it to a selected carrier. It will take us from x up to y days to receive your package in our warehouse. When the return arrives and the parcel is processed, you will be immediately notified via email about your return acceptance.